The ball player out of Greece educated difficulties with the newest casino's identification techniques. He'd filed the necessary paperwork for their past ninety days away from hobby, however, their articles have been consistently refused as opposed to reason otherwise assistance. Once our very own input, the brand new gambling enterprise made clear your user must provide an original PDF document in the bank's web site.

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Over time, the player affirmed the matter ended up being solved and the gambling establishment got paid the brand new profits. The ball player of Germany got transferred €500 thru Charge to the Rabona and you can claimed €964.35, withdrawing €500 and leaving €400 to help you withdraw the following day. But not, the fresh €400 vanished of their membership, and you can support advertised it had been withheld because of a bonus matter. The guy argued one their balance are no before transferring and looked for help to access the newest €eight hundred. The problem try solved if we contacted the new gambling establishment, as well as the €eight hundred is actually reinstated to your player's account.

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Even after becoming informed you to definitely membership confirmation wasn't required and achieving zero incentives, the newest gambling establishment hadn't validated this type of distributions, stating delays because of highest volume. The ball player wished to document a criticism as the gambling establishment got exceeded the fresh stated restriction processing duration of 3 days. The problem try fixed if user acquired all the pending money.

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• The player from Germany has been waiting around for a detachment for below 14 days.
• Afterwards, she affirmed one Casinia got paid off the woman in full, ultimately causing the newest resolution of your complaint.

Pursuing the pro stated that the new withdrawal got inside the comment for over ten months and you will experienced difficulties calling service, the issue is actually escalated. Sooner or later, the player verified your earnings ended up being obtained, plus the complaint are noted as the solved by Complaints Group. The gamer from the Czech Republic had expected a withdrawal out of CASINIA 2 weeks previous but hadn't gotten it and you will wished in order to document a problem. The fresh complaint is actually assigned to Casinia Gambling establishment to have resolution, and you can after clarifications concerning your player's earliest withdrawal and you can percentage method, the problem is fixed.

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We called the fresh casino and found away that the player's membership was confirmed. Later on the new local casino informed us the payment might have been processed. The gamer verified getting his payouts and we closed the brand new complaint while the resolved. The gamer away from Italy produced around three distributions, but two had been refused even with using the same prepaid credit card it had used in dumps. After resubmitting the brand new rejected distributions, the player anticipated the brand new pending withdrawal becoming credited.